Política de cancelación

1. Overview

At [Company Name], customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy from the date of purchase. Please read this policy carefully to understand your rights and our procedures.

This policy applies to all purchases made through [Company Name]'s website, mobile application, and authorized retail locations.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The return request is submitted within 30 calendar days of the original purchase date.
• The item is in its original, unused, and undamaged condition.
• All original packaging, tags, accessories, and documentation are included.
• Proof of purchase (receipt or order confirmation) is provided.
• The item was purchased directly from [Company Name] or an authorized retailer.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Digital downloads, software licenses, and electronic gift cards once delivered or redeemed.
• Perishable goods, consumables, and items with expiration dates that have been opened.
• Customized, personalized, or made-to-order items.
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.
• Hazardous materials and items prohibited by applicable law from being returned.
• Items showing signs of misuse, alteration, or damage caused by the customer.

4. How to Initiate a Return

Step 1 — Contact Customer Support

Reach out to our Customer Support team within 30 days of purchase:

– Email: support@[company].com
– Phone: [Phone Number]  (Mon–Fri, 9 AM – 5 PM [Timezone])
– Online portal: [Website URL]

Step 2 — Receive a Return Merchandise Authorization (RMA)

Once your request is reviewed, we will issue a Return Merchandise Authorization (RMA) number and provide prepaid shipping instructions. Returns without a valid RMA number will not be accepted.

Step 3 — Ship the Item

Pack the item securely in its original packaging and include:

• The RMA number clearly written on the outside of the package.
• A copy of the original receipt or order confirmation.
• All original accessories, manuals, and packaging materials.

5. Refund Processing

5.1 Inspection

Upon receipt of the returned item, our team will inspect it within 3–5 business days to verify it meets the return eligibility criteria. You will be notified by email of the outcome.

5.2 Refund Method

If the return is approved, refunds will be processed as follows:

• Credit/Debit Card: Refunded to the original payment card within 5–10 business days.
• Bank Transfer / ACH: Processed within 7–14 business days.
• Store Credit: Issued immediately upon approval and valid for 12 months.
• Gift Purchases: Refunded as store credit to the gift recipient unless otherwise requested.

5.3 Partial Refunds

Partial refunds may be granted at [Company Name]'s discretion for items returned in a condition that is not original, missing minor accessories, or where the return window has been marginally exceeded due to documented extenuating circumstances.

6. Exchanges

We offer exchanges for items of equal or lesser value within the same 30-day window. If the replacement item is of greater value, you will be charged the difference. To request an exchange, follow the same process as a standard return and indicate your preferred replacement item when contacting Customer Support.

7. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of delivery. We will provide one of the following resolutions at no cost to you:

• Full replacement of the defective item.
• Full refund to the original payment method.
• Store credit equivalent to the purchase price.

Please retain all packaging materials and photograph the damage before contacting us, as this may be required to process your claim.

8. Shipping Costs

• Standard Returns: Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
• Defective/Incorrect Items: [Company Name] will cover return shipping costs in full.
• Original Shipping Charges: Non-refundable unless the return is due to our error.

9. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

• Check your bank account or card statement again.
• Contact your bank or card issuer, as processing times may vary.
• If the issue persists, contact us at support@[company].com with your order number and RMA reference.

10. Changes to This Policy

[Company Name] reserves the right to modify this Return & Refund Policy at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after such changes constitutes acceptance of the revised policy.